Warranty Policy

AEC warrants this equipment, when properly applied and operated within specified conditions, against faulty materials or workmanship for a period of 24 months after the date of purchase.  For equipment located outside Taiwan, AEC only covers faulty parts.  AEC products repaired or replaced pursuant to this warranty shall be warranted for the unexpired portion of the warranty applying to the original product.  This warranty applies only to the original purchaser.

This warranty does not cover shipping costs, installation costs, maintenance and service items, calibration and adjustment. Repair or replacement of a defective part, or the crediting to the user of the value thereof, does not extend the original warranty period.

The warranty shall be void if (a) the equipment is damaged by the customer, is improperly used, is subjected to an adverse operating environment, or is operated outside the limits of its electrical specifications; (b) the equipment is repaired or modified by anyone other than AEC or AEC-approved personnel; or (c) has been used in a manner contrary to the product's operating manual or other written instructions. All claims under this warranty must be submitted in writing to AEC within 30 days of the occurrence or the claim will not be considered. This warranty does not include damage resulting from accident or misuse.

AEC reserves the right to determine whether the damage to the connected equipment is due to malfunction of the AEC product by requesting the equipment in question to be sent to AEC for examination. This policy is above and beyond, only to the extent needed, of that provided by any coverage of connected equipment provided by other sources, including, but not limited to, any manufacturer's warranty and/or any extended warranties.

EXCEPT AS PROVIDED ABOVE, AEC MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL AEC BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Specifically, AEC is not liable for any costs, such as lost profits or revenue, loss of equipment, loss of use of equipment, loss of software, loss of data, costs of substitutes, claims by third parties or otherwise. Coverage also does not apply to connected medical and industrial equipment.

To receive service under this warranty, you must be the original purchaser/user of the product in question. You must obtain a Returned Material Authorization (RMA) number from AEC. Products must be returned to AEC with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase.

The policy of AEC is one of continuous improvement. Specifications are subject to change without notice.